Family updates shouldn’t become
another clinical task
ConnectUs allows you to send structured, one-way updates to the families of your admitted patients - satisfying their need for news while markedly reducing your admin load.
A quick, simple, effective communication platform that will add enormous value to your day.
Clear, structured updates
Save time
When a patient is in ICU or high care, families need news. Without a dedicated channel, updates are given through fragmented WhatsApps, calls and emails — often repeated — and chaotically squeezed into your day.
Informal channels leave gaps
Repeated messages take time
Estimate of time specialists spend communicating with patients’ next-of-kin.
Illustrative estimate.Median physician time spent communicating with an ICU patient’s family.
Fassier T. et al., Critical Care Medicine, 2007.Structure where there used to be a scramble.
Structured templates
Specialty and allied-health templates make clear updates quicker to compose.
One-way communication
Families read the update without creating another inbox for you to manage.
Read receipts
See exactly which registered family member has read the update.
Audit trail
Every update and read event is timestamped and recorded, reducing your medico-legal risk.
Unlimited recipients
Add the family members who need to stay informed for that patient.
POPIA-aligned
Authenticated access, recorded consent and SA-region hosting.
‘Built from 25 years of clinical experience — ConnectUs is the communication platform that I wish had been built sooner’
From admission to an informed family.
Register the patient and family.
Record consent and add every family member who should receive updates for this admission.
Mary K. · ICU admission
Michael (husband) · James (son) · Shelly (friend)
Choose a specialty template.
Start with a quicklink template designed for your discipline, then adjust it to the patient in front of you.
Create and send in under 90 seconds.
One clear update goes to every registered family member at the same time. No repeating yourself.
Delivered securely through ConnectUs
Family reads. You keep the record.
Read receipts show who opened the update, while the communication trail stays saved and timestamped.
07:41 Dr T. Naidoo · Published to 3 recipients
07:52 Michael · Read receipt recorded
Simple plans for individuals and practices.
Pricing is shared directly during the pilot phase.
Standard
Everything you need for clear, structured family updates.
- Specialty or allied-health templates
- Unlimited recipients
- Read receipts & audit trail
- POPIA-aligned, SA-hosted
Premium
More flexibility, attachments and support.
- Everything in Standard
- Customisable templates
- Photo & file attachments
- Priority support
Group Practice
For practices of 3+ clinicians using one account.
- Everything in Premium
- Pooled, consolidated billing
- Shared template library
- One invoice for the practice
The workflow, answered.
Do families need to install an app?
No. The family experience is browser-based, so they can open it from a phone or computer.
Is communication really one-way?
Yes. Families receive and read updates; ConnectUs is not designed to create a reply inbox for the clinician.
How fast is an update?
The product is designed for a structured update to be created in under 90 seconds.
Can more than one family member receive the update?
Yes. Multiple nominated family members can be enrolled for the same patient and receive the update simultaneously.
How secure is ConnectUs?
ConnectUs is POPIA-aligned and South Africa-hosted, with authenticated access, consent captured for the admission, and a timestamped audit trail of updates and read events.
See ConnectUs with your next admission.
A short walkthrough to see whether it fits your practice.